WELCOME TO OUR FAQ SECTION! HERE YOU’LL FIND ANSWERS TO SOME OF OUR MOST COMMONLY ASKED QUESTIONS! IF YOU DON’T SEE YOUR QUESTION HERE, FEEL FREE TO CONTACT US VIA OUR CONTACT US PAGE, OR GIVE US A CALL AT 901-751-3934!
Are your workers insured? Is your company insured?
Yes. We have a $500,000 general liability, $300,000 auto, and workers compensation policy for all work and workers.
Are Your Cleaning Products Safe?
Our products are home safe and biodegradable. We don't use any ammonia or alcohol-based solutions that could cause harm or damage to your home or furnishings.
Do your workers take any precautions in keeping the home clean (carpet, etc.)?
Yes. Our employees take their shoes off whenever entering your home. Cleanliness is our focus and we are always considerate of our surroundings.
How often should I get my windows cleaned?
At least twice a year on the inside and outside. Glass manufacturers suggest every three (3) months especially on exterior surfaces to protect from harmful build up.
Can you help my fogged windows through cleaning?
Unfortunately we cannot. It will need to be replaced but professional window cleaning can help lower chances of this happening in the future to windows that aren't fogged. There is a new method of bleeding air and decreasing moisture that can be beneficial. Please ask us for details.
What happens to the screens and sills during my window cleaning?
All screens are included in the window cleaning estimate and will be removed and cleaned. Sills and frames will be cleaned during the window cleaning process.
What if a window breaks during cleaning?
We will replace it at our cost unless the glass or frame had previous damage.
How long does window cleaning take?
Almost all jobs are completed in one day with most taking less than 1/2 a day.
What about scratches on glass?
Scratches are caused by many thing but window cleaning is not one of them. Many scratches are noticed for the first time after window cleaning due to the fact that a layer of dirt has been removed or that clean light is reflecting in the scratch. Most common scratches occur during construction. This is when bricks or other objects hit the glass surface also removal of mortar and paint can be a cause. Some glass due to manufacturing error will scratch on the first person who tries to clean them. This is causing many headaches for businesses and home owners all over the world. Builders do not know all but when glass is made and cut little tins of glass shavings fall on glass surface and if not removed before the final bake of the glass they will be baked to surfaces and the first person to come along drags an object over the window and loosens the tins and they scratch the glass surface.
Why should I have my gutters cleaned?
Properly maintained gutters and downspouts can save hundreds or event thousands of dollars in repair and maintenance costs thereby prolonging the life of your home.